Always a great experience with this group of advisors. Honest and trustworthy! He went out of his way to insure that Audi dealership did not have the option to tell me nothing was wrong, when his tech found the problem. This is truly a blessing to find such an establishment in this field of business. I’ve been taken advantage of other auto repair business in the past.
21:02 14 Oct 19
These guys are AWESOME! Very clear and concise when explaining what's needed or not needed on your car. They even gave us a better rate than the coupon we had.They also have coffee, soda, water & snacks along with cable TV to make your wait as comfortable as possible.MAKE AN APPOINTMENT...they stay busy.
00:31 12 Oct 19
Excellent service, got my car fixed quickly and worked with me on pricing. Will Smith is great at his job and is straight forward with you about everything. If I ever have any other problems with my vehicle I know where I'm going.
15:58 07 Oct 19
Love this service team so much! They are actually dedicated to being straight forward and integral. I am always greeted by most of the staff in a polite and personable way. I just don’t get a ‘seedy’ feel from the shop, and that says a lot.
15:22 03 Oct 19
This is the second time I've had major work done at Advanced Auto Repair. Every guy I've talked with there is friendly, professional, and helpful. Will, who was in charge of my account this time, is wonderful to work with. Also, they're honest and fair — I don't feel intimidated because I'm a woman. Thanks.
01:43 23 Sep 19
If you want honest hard working mechanics this is the place to go.The owner Tommy and his crew are very professional great team. My mom even purchased her whole set of new tires from them as well. My family and I will definitely use them again .Thanks everyone from the mother who brought yawl homemade cookies and cake.
21:02 09 Sep 19
Had to take my car in 3 times with "check engine" light issue. Though many other issues were addressed on the first 2 visits, the 3 time appears to be the charm; passed state inspection today, i.e., 9-Sep-2019. Advanced does good work, just takes a little more effort some times. Still, I am very satisfied with the work that has been done.
15:25 28 Aug 19
Great communication. Fast turnaround. And Floyd worked with us to ensure we were getting the best possible prices on parts and labor. Will use again. Thank you!!
Ione Hunt von Herbing
18:49 21 Aug 19
Floyd was great - really went the extra mile with my extended warranty company & kept me up to date with the repairs. Love our chats about cars. Also back up help by Tommy & Charles was terrific - they were responsive & helpful. Everyone takes time & one feels cared for & listened to. Very appreciative- thanks so much. Ione
19:20 01 Aug 19
Just recently, my vehicle was having starting issues and I was going on a road trip. I took it to a mechanic. I told him all the symptoms and that I didn’t believe it was the starter. He insisted it was the starter and was going to charge me over $600. So, I took it to Advanced Auto. It wasn’t the starter but a safety fail switch. The owner took care of it personally and only charged me the part fee, which was significantly less. That is good business!
12:56 19 Jul 19
Had to get my car towed here due to a bad repair from another shop. The employees were nice, accommodating, and honest. They diagnosed my problem quickly and accurately and told me they'd gladly take my money if I wanted to repair it there but they recommended that I take it to the shop that messed it up and demand it gets fixed for free. I took their advice but I will be taking my car here with any issues from now on.
16:32 01 Jul 19
Have been a customer of Advanced Auto Repair for over 15 years, and have taken small jobs like tune-ups, A/C work, brakes, etc, and really big jobs like engine installations, clutch/transmission rebuilds to them, and they've never done me wrong. The staff is very friendly and honest, and do great work no matter what it is. This shouldn't be an issue for most places, but is, I know that if my wife or daughter go in there, they are not going to be treated any differently than me, talked down to, etc. Love these folks. I recently moved about an hour away from Denton, but I will still go back here for any major work... Great job, great people.Rob
15:33 24 Jun 19
Our experience with Advance Auto has been outstanding. I recommend them for any type of work and/or repairs that you may need for your vehicles. They are truly a great group of honest and knowledgeable people.
13:25 30 May 19
I've been bringing my car here since I was divorced in 2012. They are friendly, polite, service my car well, and get me in and out as quickly as possible! The also have coupons to use on services. I have no complaints! Give them a try, I think you'll be happy with the results!
15:50 20 May 19
All of the guys at Advanced Auto Repair always take good care of my car. My time is very limited, so they always get me in and out without a long waiting period. They have affordable car service & repair costs. I’ve been a customer for 5 years now, because of the great customer service they provide. No matter who answers the phone when you call to schedule an appointment, they will give you the best customer service in town. They also call to follow up to make sure all is well with the service you received.
02:21 18 May 19
I came to this shop 2 years ago with a different car and different issue and had a less than pleasant encounter with the people here. They had my car for over a week. Yesterday my car broke down and I got a call at 7:15 this morning BEFORE THEY OPENED by Will and had my car back to me by 5:30 today. I don’t know what changed- but Will is amazing and I am now a loyal costumer based on this one and singular visit. THANK YOU!
13:11 05 May 19
Advanced Auto always has great customer service, welcoming friendly staff, and excellent quality work. Everytime I pickup my vehicle, I know it's been repaired as promised and there will be no hidden fee's at the end. Not only has my family and I used this repair facility for years, the company I work for has brought our fleet vehicle's here for years. 5 Stars for you again Advanced, thanks!
21:28 09 Apr 19
I have been going to Advanced for almost 2 years now and I have not had one bad experience. Everyone is always in a great mood and so willing to help. I love having a place that I trust! I know I will always be satisfied when I come here. Don't think twice about it, just bring your car over to Advanced!
17:53 11 Mar 19
Great service, great people. The service advisors are outstanding. I deal with Floyd, and he always seems to care that he has taken care of all my needs for my vehicles that I get serviced there.
16:11 09 Mar 19
Outstanding customer service! Very reasonable upfront pricing. I would recommend to anyone needing auto repairs.
20:00 26 Feb 19
Staff is always very friendly and helpful. I've never felt pressured to get any service I was unsure about which I really appreciate. I've always had a great experience here.
23:32 21 Feb 19
I would like to start this review off by saying, my service writer Floyd was extremely helpful and courteous. I was not aware of a military discount until this gentleman informed me about it, saving me a lot of money on an expensive repair already.From the moment you step in the door, they will make sure you are hydrated, by offering an array of drink choices. That alone made me feel comfortable, as I knew they would take care of my vehicle in a sense. My vehicle had a major coolant leak and I have always been one sided on taking my vehicles into a shop to be repaired. I usually take it upon myself to fix my vehicles. But coming here helped me realize that this business is not here to scam or take extra money. They fixed my leak and went through my whole truck and informed me that the truck is in great condition.I just want to thank this business, Floyd and Anthony personally for being welcoming and doing great work! Don’t take your vehicle anywhere else, they’ll shoot you straight!
19:08 03 Feb 19
Floyd and Tiger always take good care of me at the front counter. And my last visit to fix my daughters car's electrical problem one of your great mechanics in the back found a great solution and fix for her wiring harness which saved me around 400 dollars. I was so grateful that I turned around and used that money to buy my daughter two new tires that she needed. I never feel like Advanced Auto ever takes advantage of my trust or my wallet.I have been going there for seven years since I moved to Denton and with a mechanical background I have been impressed many times with there creative yet safe yet cost saving solutionsBob Wiborg
18:16 26 Jan 19
Medium size shop parking is cramped but enough. They offer a wide selection of services.Great customer service.Small reception area but you have a TV to watch while waiting and you get free snacks and drinks.
13:21 20 Dec 18
The tires were installed quickly and look great. I trust them to take care of my cars needs. They are always helpful and understanding of their customers needs.
22:22 11 Dec 18
I suddenly needed my car starter replaced so I dropped off my car overnight. The next morning, I was told the job might last through the weekend. I asked if they think I should cancel plans I made for 4pm that day and they said that unfortunately it would be a good idea. Telling them that I had plans, they made an effort to work extra fast and they had my car done by 3pm that day and with a job well done. These people truly care about your needs and are clearly service-oriented, not just business-oriented.
21:05 05 Dec 18
They are so nice here! They're always helpful, and courteous. They gave us exactly the repairs to keep her running until we can get a new car. They helped us sign up for financing, and they even have a shuttle to get you to and from. Ask for Tyger, he's awesome. Thanks guys!
smoke fan 14
21:27 27 Oct 18
This team is the greatest. My Range Rover needed service and thank goodness I found this business. Friendly, Honest, And well trained for service in European vehicles as well as domestic. They did a far better job than the dealership in Dallas and were also much more friendly and respectful. My Rover is running fantastic. Highly recommend Advanced Auto repair . Great job!!!
20:49 18 Oct 18
I've been taking my cars to Advanced Auto for years and have always had great experiences. The service is friendly, professional, HONEST and always top notch. I had an older wheelchair van that they kept in tip top shape - something that is very important in a vehicle that you cannot do without. I also have an 13 year old sports car that I won't trust to anyone else. Especially as a woman, I appreciate the time that they take to explain what the issues are, to show me pictures of the work and to make me feel that I am being well taken care of instead of being taken advantage of - because I don't even pretend to know how to fix most of what is on my car. I highly recommend these guys. I've worked with many different service advisers over the years and have loved them all. They have great follow up and I am always assured that they stand behind their work. All our family cars go to Advanced Auto - and always will!
04:31 28 Sep 18
I. was very pleased with the service and the speed the work was completed. Cindy kept me informed as to what they were finding. Excellent service. I was pleased with the repair of the 2010 Silverado and keeping me informed. I was getting updates while I am in California. Good service from your crew. Very polite when I would call several times. Thank you.
19:21 27 Sep 18
I found this place on Google while I was on the UNT campus. I gave them a call to see what they could do about my check engine light on my 2007 Volvo S. The man who answered the phone was named TigerAnd he was the most congenial kind hearted person I have ever met. He told me that a diagnostic with his r and he was the most congenial kind hearted person I have ever met. He told me that a diagnostic Would cost $97.87, but I had to decline because I could not afford it he was very helpful and gave vital information about my vehicle. If you ever go to this repair shop request for a tiger because he is an awesome mechanic who really knows his stuff. Even though a diagnostic would cost $97.87, but I had to decline because I could not afford it he was very helpful and gave vital information about my vehicle and what the problems were . If you ever go to this repair shop request for Tiger because he is an awesome mechanic who really knows his stuff. Thank you Tiger!
19:47 07 Sep 18
I recently brought my minivan in for a front end alignment and oil change. I was impressed with the entire operation...courteous, professional, honest...exceptional service! I will definitely return.
00:58 31 Aug 18
Impeccable customer service. Entire team treated me as family since the day I arrived a year ago. I'm active duty military and constantly move around. It's always difficult finding customer service that I can trust. The entire team is a group of professionals who treated as though they knew me for 20 years the day I arrived. Thanks Floyd, Tyger, Frank, Charles, Anthony, and team.
14:05 14 Jul 18
Brought in my son's car in and as always the guys and gals at Advanced Auto Repair did a great job. Repaired the car and gave us a program for continued service to get this car in top notch shape. Somehow my son didn't learn this lesson while at home. Can't say enough about these people. Hard to find this kind of service in this day and age.
19:43 04 Jul 18
Tommy, the owner, is a man of integrity who truly cares about his customers. Excellence is demonstrated every time I visit. He puts his money where his mouth is, even if that may mean a customer would be better served elsewhere. The employees are hard-working and the atmosphere is very pleasant.
23:06 12 May 18
These guys are always great!! They do their best to keep prices low while always performing the highest quality repairs. It can be hard to trust a mechanic but they earn mine every visit. Highly recommend!!